Collective learning Conflict between Computerised Collective Memory and the Prescriptive Organisation Organizational Memory as Process not Object Collective decision making and knowledge management in oncology Cooperative work conditions in a satellite control room. READ MY LIPS....BUT ALSO THE REST Collective memory from the everyday work. Visualised co-ordination support in distributed decision making Knowledge Management for Collective Learning and Organisational Memory Knowledge graphs Shifting Perspectives on Organizational Memory General discussion

General discussion The general discussion started with asking for reasons for storing information. Several reasons were found, such as: legal reasons justification reuse of information filtering of information precomputations (for enhancing efficiency) safety (for instance checklists) reflection (for learning and adaptation) All these reasons are important in the context of dynamic processes. Accident analyses for instance are supported by the legal demand of storing information in the "black box" of aeroplanes. Analyses of medical cases are supported by the patient journals, which may be used for reflection and learning as well as for justification of actions taken. In a time-stressed situation, the precomputations inherent in routines and checklists serve to alleviate cognitive load from the actors. In situations where the same information is used repeatedly, the reuse of information serves the same purpose. These situations can then be regarded as "distributed remembering", where the demand on memory is spread over people and artifacts. The problem of using information storages arises when context of use changes. Then we should learn from the fact that people forget. A lasting collective memory may hinder the natural forgetting caused by changing context. How can we counteract the conservative force lying in a collective information storage? If only minor changes are needed, people must be prepared to update the collective memory. If major changes are required, or even restructuring, the memory repository may be a major obstacle which has to be thrown over board. Who are willing to take that responsibility? Although the workshop thus ended in new questions, some concepts were better understood after the workshop and the topic of collective handling of dynamic processes was to further illuminated by the discussions held. In particular, the usefulness of collective memory for precomputations in and learning from a dynamic situation should be stressed.