Collective learning Conflict between Computerised Collective Memory and the Prescriptive Organisation Organizational Memory as Process not Object Collective decision making and knowledge management in oncology Cooperative work conditions in a satellite control room. READ MY LIPS....BUT ALSO THE REST Collective memory from the everyday work. Visualised co-ordination support in distributed decision making Knowledge Management for Collective Learning and Organisational Memory Knowledge graphs Shifting Perspectives on Organizational Memory General discussion

Knowledge Management for Collective Learning and Organisational Memory Sture Hägglund Department of Computer and Information Science Linköping University S-581 83 LINKÖPING Sweden Summary In this paper we discuss a situation where we apply various computer-based techniques, in particular knowledge-based systems, for supporting knowledge management in organisations. These techniques may be instrumental for collective learning and organisational memory, understood as teh ability for individuals to jointly develop their knowledge and understanding of subjects crucial for a given organisation, as well as the ability for the organisation as such to access and manage the same knowledge. Presentation and discussion Three specific issues of salience in this context were raised as topics for discussion, namely How can we devise an duse training simulators that allow people to jointly develop insights and understanding of the common knowledge base in an organisation? How do we control the ownership of the knowledge capital and which problems may arise from the fact the individuals may have different objectives than the organisation? What happens to the possibility for individuals to take responsibility for decisions when computer-based decision support is introduced? These matters are not well understood in general and viewing them in the context of collaborative work presents additional interesting aspects. After Sture Hägglund's presentation, some discussion about the utility of a knowledge based approach arose. Some people were critical about the knowledge extraction procedure and the resulting decontextualisation of knowledge. Others were considering the use of knowledge based systems and wondered if there were any detailed studies of such use. Actually, it seems that these issues have not yet been addressed to any great extent.